You can help your child to put a verbal label on the feeling by asking:
- Did that make you feel ........................ when ...........................?
- Were you feeling ..................................when ...........................?
- It sounds like that made you feel ...............................................?
- offer advice ("You should have...")
- ask why your child did or said that they did
- talk only about yourself
- tell your child not to worry
- jump straight into problem solving
- take the side of the other person (eg. teacher, brother) as opposed to listening to the child's perspective
- offer distractions
- moralise
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